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Restaurant Operations Manager

2 months ago

Charlottetown, Prince Edward Island, Canada Mucho Burrito Full time
About the Role

We are seeking a highly skilled Restaurant Operations Manager to join our team at Mucho Burrito. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Operations Management
    • Evaluate and optimize daily restaurant operations to ensure maximum efficiency and productivity.
    • Monitor and control labor costs, inventory, and supplies to maintain profitability.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Staff Management
    • Recruit, train, and develop a high-performing team of restaurant staff.
    • Conduct regular performance reviews and provide coaching and feedback to staff members.
    • Ensure that all staff members are aware of and adhere to company policies and procedures.
  • Financial Management
    • Prepare and manage the restaurant's budget, including forecasting and controlling expenses.
    • Monitor and analyze financial reports to identify areas for improvement.
    • Develop and implement strategies to increase revenue and profitability.
  • Customer Service
    • Ensure that all customers receive exceptional service and have a positive dining experience.
    • Address customer complaints and concerns in a timely and professional manner.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Compliance and Risk Management
    • Ensure that the restaurant is in compliance with all relevant laws and regulations.
    • Identify and mitigate potential risks to the restaurant and its operations.
    • Develop and implement strategies to prevent and respond to crises.
    Requirements
    • Education
      • Secondary (high) school graduation certificate
    • Experience
      • 1 year to less than 2 years of experience in a restaurant management role
    • Skills
      • Excellent leadership and communication skills
      • Ability to work under pressure and make sound decisions quickly
      • Strong analytical and problem-solving skills
      • Ability to multitask and prioritize tasks effectively
    • Personal Qualities
      • Dependability and reliability
      • Client focus and attention to detail
      • Efficient interpersonal skills and excellent oral communication
      • Organized and able to work in a fast-paced environment
      What We Offer
      • Competitive Salary and Benefits
      • Opportunities for Professional Growth and Development
      • A Dynamic and Supportive Work Environment