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Enrollment and Transaction Management Specialist

2 months ago

Mississauga, Ontario, Canada Just Energy Full time
About the Role

We are seeking a highly skilled and detail-oriented Enrollment and Transaction Management Specialist to join our team at Just Energy. As a key member of our operations team, you will be responsible for processing enrollments and transactions for our customers in the gas and electric deregulated markets.

Key Responsibilities
  • Provide enrollment and transaction management support for gas and electric deregulated markets serving residential, small and large commercial customers.
  • Review, investigate and follow-up independently on complex operational service requests, call logs, and emails related to enrollments and transaction management inquiries.
  • Work independently to process tasks, investigate and resolve exceptions within target service level agreements (SLAs).
  • Collaborate with internal and external stakeholders to resolve contract and enrollment related matters.
  • Utilize reporting and performance metrics to manage risk and ensure tasks are completed within SLA.
  • Work closely with Operations Team Leads and Managers to meet goals, review exceptions and take appropriate actions.
  • Troubleshoot and perform root cause analysis to resolve issues and escalate as needed.
  • Reconciliation of accounts in case of discrepancies and preparation of reports as needed.
Requirements
  • Minimum 4 years of problem solving, issue resolution or other relevant experience required; 6+ years preferred.
  • Prior experience in deregulated gas and electric markets, enrollment and transaction management, EDI transaction processing, operational exception handling, billing and/or project management is a plus.
  • Grade 12 diploma or GED is required; post-secondary degree/diploma is preferred.
  • Strong knowledge of Microsoft Office (Word, Excel, Outlook, etc.) and advanced knowledge of Microsoft Excel - pivot tables, VLOOKUP, macros, etc.
What We Offer
  • Competitive compensation
  • Performance based bonuses
  • Comprehensive benefits package
  • Hybrid Working Model
  • Health and wellbeing tools and resources