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Patron and Volunteer Services Coordinator

2 months ago


Ottawa, Ontario, Canada City of Ottawa Full time
Job Summary

The City of Ottawa is seeking a highly skilled and experienced Patron and Volunteer Services Assistant to join our team. As a key member of our Cultural and Heritage Programs team, you will be responsible for providing exceptional customer service to patrons, volunteers, and clients of the Meridian Theatres/Shenkman Arts Centre.

Key Responsibilities
  • Coordinate the activities of the box office and front of house staff and volunteers
  • Oversee the completion of accurate weekly deposits, cash floats, and financial statements
  • Ensure the proper maintenance of office equipment, the Meridian Theatres Box Office, and the Shenkman Arts Centre Guest Services phone lines and online ticketing system
  • Perform general administrative functions for the unit, including responding to routine requests for information and redirecting these as appropriate
  • Support the training of volunteers and maintenance of the program-related database and web-based information
Requirements
  • Completion of a 2-year community college diploma in Arts Administration or a related field
  • Minimum of 1 year of experience in a leadership role, interacting with the public, and 3 years of experience in a theatre or entertainment venue or similar environment
  • Current Standard First Aid, CPR, and/or AED certificates
  • Leadership principles and theory, proficiency in Microsoft Office, theatre terminology, basic accounting, cash handling and management procedures, and high-level proficiency with Paciolan Ticketing Software or similar program
What We Offer
  • A competitive salary range of $59,153.64 - $69,209.14 annually (2024 rates of pay)
  • A comprehensive benefits package, including health, dental, and vision coverage
  • A generous pension plan
  • A dynamic and supportive work environment
How to Apply

To apply for this exciting opportunity, please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.