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Hotel Operations Manager

2 months ago

Kamloops, British Columbia, Canada Ramada by Wyndham Kamloops Full time
Hotel Clerk Supervisor Role

We are seeking a skilled and experienced Hotel Clerk Supervisor to join our team at Ramada by Wyndham Kamloops. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing daily operations, and supervising a team of hotel staff.

Key Responsibilities:
  • Customer Service: Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Team Management: Supervise and train a team of hotel staff, ensuring they have the skills and knowledge to provide excellent service to our guests.
  • Operations: Assist with the management of daily hotel operations, including front desk duties, room assignments, and guest services.
  • Support for Newcomers and Refugees: Participate in a government or community program that supports newcomers and refugees, promoting diversity and inclusion in our workplace.
  • Support for Youths: Participate in a government or community program that supports youth employment, helping to develop the skills and confidence of young people.
  • Support for Veterans: Participate in a government or community program that supports veterans, recognizing the valuable contributions they make to our community.
  • Support for Indigenous People: Participate in a government or community program that supports Indigenous people, promoting reconciliation and understanding in our workplace.
  • Support for Visible Minorities: Participate in a government or community program that supports visible minorities, celebrating the diversity of our community.

Requirements:

  • Secondary (high) school graduation certificate
  • 2 years to less than 3 years of experience in a supervisory or management role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of hotel operations and customer service principles

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to make a real difference in the lives of our guests and team members