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Vehicle Appearance Specialist

3 months ago

Saskatoon, Saskatchewan, Canada Boyd Autobody & Glass Full time

Job Overview:

The primary role of the Vehicle Appearance Specialist is to deliver an outstanding customer experience through meticulous vehicle detailing. This ensures that every client has a positive first impression upon receiving their vehicle. Responsibilities include pre-washing vehicles before they enter production and thoroughly cleaning and detailing all assigned vehicles prior to customer delivery. The specialist also contributes to maintaining a clean repair facility while collaborating with team members to achieve key performance indicators (KPIs).

Key Responsibilities:

  • Provide a welcoming atmosphere when interacting with clients.
  • Hand wash and clean vehicle exteriors using brushes and equipment.
  • Polish and clean windshields, windows, lights, mats, and the vehicle body.
  • Protect vehicle exteriors by buffing, polishing, and applying wax.
  • Vacuum, shampoo, and freshen up vehicle interiors, including stain removal as necessary.
  • Inspect vehicle body and refinishing work for any deficiencies affecting delivery quality; report to the production supervisor as needed.
  • Ensure all tasks listed in the Repair Orders (RO) are completed to meet quality standards.
  • Check in new vehicles for pre-wash and document any prior damages.
  • Assess and replenish fluids such as windshield washer fluid, oil, and antifreeze.
  • Conduct basic maintenance checks on various vehicle components.
  • Maintain service quality by adhering to established quality standards and conducting final inspections.
  • Keep the workspace clean by regularly sweeping and emptying garbage containers.
  • Ensure the parking lot is organized and clean at all times.
  • Power wash the shop floor as required to maintain cleanliness.
  • Organize vehicles in the parking lot daily, including managing keys and signage.
  • May be tasked with managing the inventory of cleaning supplies.
  • Perform additional duties as assigned by the Production Supervisor.
  • Maintain a tidy production area throughout the workday and ensure a thorough clean-up at the end of the day.
  • Stay updated with new technical information and techniques through formal training sessions.
  • Work according to the daily production schedule as directed by the Production Supervisor.
  • Notify the production supervisor of any collision repair issues that may affect the production process.
  • Complete the Quality Control (QC) Checklist before transferring vehicles to the next department.
  • Keep track of the status of assigned vehicles and assist in maintaining on-time delivery schedules.
  • Consistently use required safety equipment and follow proper procedures in compliance with health and safety guidelines.
  • Adhere to hazardous waste disposal requirements.
  • Follow vendor procedures for maintaining tools and equipment.
  • Support team members as needed.
  • Participate in monthly health and safety meetings and training sessions as required.
  • Uphold the company's key performance indicators (KPIs) related to sales and customer satisfaction.
  • Embrace the core values of honesty, integrity, and respect.
  • Follow company policies and procedures as per established practices.
  • Actively engage in daily production meetings with management as required.
  • Demonstrate commitment to the company's promises through consistent actions and behaviors.

Qualifications and Skills:

  • High School Diploma or equivalent.
  • Effective verbal and written communication skills.
  • Strong attention to detail and a solid work ethic.
  • Ability to efficiently use vendor materials and supplies.
  • Commitment to ongoing learning through industry-related training.
  • Ability to thrive in a fast-paced environment and manage multiple tasks under pressure.
  • Physical capability to bend, crouch, reach, and lift materials over 50 lbs.
  • Valid G class driver's license.
  • Must provide personal tools.

Please note that this job description is not exhaustive and may be subject to change. Reasonable accommodations may be made for individuals with disabilities to perform essential job functions.