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Customer Service Representative
2 months ago
Join Neoteric Marketing Inc. as a dedicated Call Centre Agent. In this role, you will be the first point of contact for our clients, providing exceptional support and guidance.
Key Responsibilities- Client Consultation: Advise clients on effective advertising and promotional strategies tailored to their needs.
- Inquiry Response: Address both written and verbal inquiries promptly and professionally.
- Material Preparation: Assist in creating brochures, reports, newsletters, and other marketing materials.
- Complaint Resolution: Handle customer complaints and concerns with empathy and efficiency.
- Billing Coordination: Organize billing processes for services rendered.
- Service Explanation: Clearly explain the types and costs of services available to clients.
- Documentation: Issue receipts and maintain accurate records.
- General Office Duties: Perform various administrative tasks to support the team.
- Information Provision: Provide clients with relevant information and answer their inquiries.
- Education: No specific degree, certificate, or diploma required.
- Experience: Willingness to learn; training will be provided.
- Employment Type: Permanent position.
- Working Language: English.
- Work Hours: 34 hours per week.
