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IT Infrastructure Manager

1 month ago

Ottawa, Ontario, Canada Hydro Ottawa Full time
Job Summary

The Manager, IT and Cloud Infrastructure Services is responsible for ensuring the streamlined and efficient operation of the network and cloud infrastructure, data centre, technical and client services functions of IT, in alignment with the business objectives of Hydro Ottawa and its affiliates.

Key Responsibilities
  1. Develops and executes a forward-looking strategic plan for IT infrastructure, driving innovation and ensuring that the IT infrastructure supports and enhances business capabilities.
  2. Plans, coordinates, directs, and reports on IT infrastructure-related activities, provides direction, supervision and support for daily operational activities of the IT team, and measures and reports on success through key performance indicators.
  3. Manages budgets and ensures that capital and operational expenditures are managed appropriately and forecasted for both tactical and strategic outlook.
  4. Leads operational and strategic planning related to the IT infrastructure, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
  5. Leads system and strategic initiatives within area of responsibility including network infrastructure, operating technology network (OTN), data centre and client services.
  6. Oversees the planning and execution of programs for replacing hardware and renewing software licences, managing related budgets for both IT and OT infrastructure.
  7. Develops standards, policies and procedures as required to support the enterprise and researches and maintains knowledge in emerging technologies and best practices in technical and computing infrastructure.
  8. Provides an enterprise-wide perspective and input into IT decisions.
  9. Oversees the management of business and grid networks.
  10. Understands and aligns with cybersecurity and ITIL best practices.
  11. Responsible for stable and ongoing operations of a reliable and secure network and client services areas of the IT organization including on-premise systems and cloud infrastructure.
  12. Identifies operational requirements and establishes appropriate measures to monitor system performance.
  13. Oversees the management of all IT related internal systems and optimizes their operations through active management.
  14. Oversees the management of IT cloud infrastructure including engagements with AWS and Google Cloud Platform (GCP).
  15. Oversees provision of end-user services, including service desk and technical support services.
  16. Responsible for overall development and ongoing maintenance of HO disaster recovery plan as it relates to mission critical systems.
  17. Acts as a technical architect (servers, storage, network and applications).
  18. Develops contracts and relationships with vendors.
  19. Liaises and maintains appropriate relationships with customers and supplier stakeholders.
  20. Monitors and controls the process of acquiring and replacing equipment to ensure it adheres to the terms of agreements signed with suppliers and quality standards.
  21. Develops and supports introduction of Service Level Agreements.
  22. Works on highly complex projects that require in-depth knowledge across multiple technical areas and business segments.
  23. Ensures the quality of service provided to customers and conducts assessments whenever necessary.
  24. Manages the process for handling acquisition requests to ensure the optimal use of the hardware and software in place.
  25. Manages a team of resources and professionals including employees and consultants and manages an ecosystem of partners to support IT infrastructure.
  26. Coaches and mentors staff and ensures their development.
  27. Oversees financial management of the IT infrastructure, including procurement of technology and services, monitoring budgets, and ensuring cost-effective allocation of resources.
Requirements
  1. Minimum 7 years of IT infrastructure management and business/industry work experience.
  2. Minimum 5 years managerial experience in a similar role.
  3. Extensive experience with network architecture, telecommunication systems, Cloud Infrastructure (IaaS) and IT service management.
  4. Proven track record of managing and optimizing IT operations, including service desk, technical support services, and disaster recovery planning.
  5. Strong experience in budget management, financial planning, and procurement processes related to IT infrastructure.
  6. Knowledge of networks; certifications considered an asset.
  7. ITIL Certification (minimum ITIL Foundation).
  8. In-depth knowledge of emerging technologies and best practices in IT infrastructure and cybersecurity.
  9. Strong project management skills with experience leading complex projects across multiple technical areas and business segments.
  10. Demonstrated ability to coach, mentor and develop IT staff, fostering a culture of continuous improvement and innovation.
  11. English language essential, both oral and written; Bilingual (French/English) considered an asset.