Tire & Battery Service Technician

1 month ago

Toronto, Ontario, Canada Sam's Club Full time

Job Summary

We are seeking a highly skilled Tire & Battery Technician to join our team at Sam's Club. As a Tire & Battery Technician, you will be responsible for providing safe and efficient service in both the sales and service areas of the department, delivering exceptional customer experiences, and working collaboratively with other associates to meet member expectations.

Key Responsibilities

  • Be a Team Player: Collaborate with team members to fulfill sales and service requests, educate other associates on tools, tasks, resources, and mentor new technicians, and communicate effectively to provide safe and efficient customer service.
  • Be an Expert: Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality, and utilize Point of Sale systems, phone, and in-person selling techniques.
  • Be a Techie: Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement, utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
  • Be an Owner: Communicate equipment, tools, and supplies needs to TBC Lead, track and monitor returns and special orders, operate cash registers, process transactions, work hands-on in the physical area, maintain accurate inventory, audit, safety, and compliance standards, report TBC complaints, safety hazards, and problems with products, services, and work areas, complete paperwork, logs, and other required documentation, and ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
  • Be a Talent Ambassador: Be a brand advocate by valuing the member's experience in the TBC area and modeling high-quality service and products, developing, influencing, and inspiring others for working in a style that is respectful, supportive, and team-oriented, and understanding the roadblocks and assisting in training team members.
  • Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
  • Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, co-workers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.

What We Offer

At Sam's Club, we offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet, including health benefits, financial benefits, paid time off benefits, and other benefits.

Eligibility Requirements

Valid state-issued driver's license. Must be 18 years of age or older.

Preferred Qualifications

Auto service industry, retail experience.

Primary Location

951 N Milliken Ave, Ontario, CA 91764-5008, United States of America

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