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Service Technician

2 months ago

Langley, Canada CB Canada Full time
About the Role

We are seeking a skilled Service Technician to join our team at CB Canada. As a Service Technician, you will play a critical role in ensuring the safe and efficient operation of our clients' mobility equipment.

Key Responsibilities
  • Diagnose and Repair
    • Create service orders and quotes in our system
    • Assess and troubleshoot issues with mobility devices
    • Repair manual and power devices and equipment onsite and in-store
    • Repair electrical systems within mobility devices
    • Program and set-up basic power and mobility equipment
    • Install and repair elevating products and solutions
  • Deliver a Motion Customer Experience
    • Build trusting relationships with clients
    • Ensure client needs are met and objectives are achieved
  • Be Flexible and Mobile
    • Travel to clients' homes and facilities
Requirements
  • Technical Skills
    • Previous experience in a customer service role
    • Exposure to using diagnostic tools, electronic equipment, and completing mechanical repairs
    • Interest in or knowledge of mobility products is beneficial
    • Avid troubleshooter with innovative and efficient problem-solving approach
  • Empathy
    • Provide clients with exceptional customer experience
    • Navigate any situation in a friendly, professional, and compassionate manner
  • Additional Requirements
    • Lift up to 50 pounds to move or repair equipment and devices
    • Valid driver's license and clean driving record
    • Willing to work flexible hours on occasion to accommodate clients' needs
Why Join CB Canada?

We are a company committed to making life accessible for all. Our team is dedicated to providing exceptional customer service and support. As a Service Technician, you will be part of a dynamic team that values kindness, collaboration, and respect. If you are passionate about helping others and have a strong work ethic, we encourage you to apply for this exciting opportunity.