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Customer Support Team Leader

3 months ago

Abbotsford, British Columbia, Canada Tajpur Investments Ltd. Full time
Position Overview

Tajpur Investments Ltd. is seeking a dedicated Customer Service Manager to oversee our client relations and service operations. This role is essential in ensuring that our customers receive the highest level of service and support.

Qualifications
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 to 2 years in a similar role
Key Responsibilities
  • Assess and enhance daily operational procedures
  • Organize and plan daily activities to ensure efficiency
  • Supervise staff and delegate responsibilities effectively
  • Analyze market trends and consumer demands to inform business strategies
  • Identify and select products and services for our clientele
  • Establish pricing and credit policies
  • Source and procure merchandise for resale
  • Develop and execute marketing initiatives
  • Manage budgets while monitoring income and expenditures
  • Determine staffing needs and recruit suitable candidates
  • Address and resolve customer inquiries, complaints, and supply challenges
Supervisory Responsibilities

Oversee a team of 5-10 individuals.

Work Environment
  • Accessible public transportation
  • Fast-paced and dynamic work setting
  • Ability to work under pressure and meet tight deadlines
  • Attention to detail is crucial
Personal Attributes
  • Creative and innovative thinker
  • Energetic and motivated
  • Strong work ethic
  • Excellent time management skills
  • Adaptable and flexible
  • Highly organized
  • Team-oriented mindset
Employment Details
  • Type: Permanent
  • Language: English
  • Hours: 40 hours per week