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Hotel Front Desk Associate

2 months ago

Parksville, British Columbia, Canada Travelodge Parksville Full time
Hotel Receptionist Job Description

We are seeking a highly organized and customer-focused Hotel Receptionist to join our team at Travelodge Parksville.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process room reservations, cancellations, and changes with accuracy and attention to detail.
  • Provide exceptional customer service by offering information on hotel facilities and services, as well as local attractions and points of interest.
  • Process guest departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain accurate records of vacancies, reservations, and room assignments.
  • Answer telephone calls and relay messages to guests and staff in a prompt and efficient manner.
  • Provide general customer service and support to guests and colleagues.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 to less than 7 months of experience in a related field.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Excellent communication and customer service skills.
  • Ability to work a 40-hour workweek.
Benefits:
  • Dental plan.
  • Health care plan.
  • Paramedical services coverage.
  • Vision care benefits.
  • Pension plan.
Support for Newcomers and Refugees:
  • Participation in a government or community program or initiative that supports newcomers and/or refugees.
  • Support for newcomers and/or refugees with foreign credential recognition.
Support for Indigenous People:
  • Participation in a government or community program or initiative that supports Indigenous people.
  • Development and maintenance of relationships with Indigenous communities, Indigenous-owned businesses, and organizations.

This is a permanent position with a 40-hour workweek. The work language is English.