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Assistant Manager, King George Road

1 month ago

Brantford, Ontario, Canada PartSource Full time
Job Title: Assistant Manager, King George Road

The Assistant Store Manager is a key member of the PartSource team, responsible for supporting the Store Manager and store teams in executing operational directives. This role ensures optimal customer experiences, maximizes sales, and manages expenses and costs.

Key Responsibilities:
  • Leadership:
    • Develop and implement strategies to motivate and engage team members, promoting a positive and productive work environment.
    • Provide coaching and mentorship to team members, focusing on continuous growth and development.
    • Communicate effectively with team members, ensuring they are informed and aligned with company goals and objectives.
    • Recruit and hire top talent, maintaining a high-performing team.
  • Operations:
    • Ensure visual compliance standards, store maintenance, and pricing standards are met.
    • Deliver annual corporate shrink targets through team education and enforcement of loss prevention and audit standards.
    • Execute tech shop service programs, including maintenance and compliance standards.
    • Create and monitor efficient store weekly scheduling for sales and support functions.
    • Support overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system.
  • Customer Service:
    • Develop relationships with customers and provide mentorship and coaching to team members to ensure exceptional customer experiences.
    • Support commercial sales teams by providing customer service support.
    • Ensure and lead execution of the customer experience, resolving customer concerns.
  • Training:
    • Coach and develop store and management teams, setting expectations, communicating, coaching, and providing ongoing support.
    • Create development plans and conduct annual appraisals for management team members, improving performance gaps.
    • Complete and hold team members accountable for required training within timeframes.
Requirements:
  • Minimum of 4 years of experience in a retail environment, with 12-24 months in a leadership role.
  • Fundamental computer skills an asset.
  • Passion for automotive or automotive enthusiasts.
  • Strong knowledge of automotive parts aftermarket industry.
  • Good base of knowledge of automotive operating systems, including point of sale.
  • Assets: Possession of a valid driver's license is an asset, Automotive Training or Certification is an asset.