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Project Manager
1 month ago
We are seeking a highly skilled and experienced Project Manager - Information Systems and Customer Experience to join our team at ACUITY BRANDS LIGHTING, INC. This is a hybrid role based in Brossard, with a minimum of 2 days in the office.
The successful candidate will be responsible for driving the successful implementation of key IS and CX projects, including ERP, CRM, BI, and other business systems initiatives. This will involve managing complex projects with multiple stakeholders, ensuring that all projects align with organizational goals and deliver value to stakeholders.
The ideal candidate will have a strong background in project management, particularly within information systems, and demonstrate a proven ability to manage complex projects with multiple stakeholders. Excellent communication and leadership skills are essential in ensuring project alignment and success.
Key Responsibilities- Develop detailed project plans, including scope, objectives, timeline, resource allocation, and budget.
- Coordinate internal resources and third parties/vendors for the flawless execution of projects.
- Ensure that all projects are delivered on-time, within scope, and within budget.
- Use appropriate methodologies to manage changes in project scope, schedule, and costs.
- Act as the primary point of contact for project stakeholders.
- Communicate project status, issues, and risks to stakeholders regularly.
- Facilitate project meetings, including kick-off, status, and review meetings.
- Work closely with the technical teams to ensure requirements are met.
- Collaborate with various departments to ensure alignment and successful project outcomes.
- Perform risk management to minimize project risks.
- Create and maintain comprehensive project documentation.
- Lead and motivate project team members.
- Foster a collaborative and high-performance team environment.
- Bachelor's degree in Information Systems Management, Business Administration, Engineering, or a related field.
- PMP or other Project Management certification.
- 5+ years of Project Management experience, including:
- Proven experience managing ERP, CRM, BI, and other business systems projects.
- Proven experience in the delivery of CX projects involving cross-functional stakeholders.
- Management of simultaneous projects of different sizes and complexity levels.
- Proficiency in project management software (MS Project) and/or Azure DevOps for task management within an Agile/Scrum framework.
- Strong knowledge of Microsoft Office 365.
- Strong understanding of customer service, technical support, and customer training processes and solutions.
- Bilingual French and English.
