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Community Liaison
2 months ago
About the Role:
Mattamy Homes is seeking a highly skilled and organized Community Liaison to join our Warranty Department in Ottawa. As a key member of our team, you will be responsible for providing exceptional customer service to Mattamy homeowners, trade partners, and internal staff.
Key Responsibilities:
- Contribute to our mission to deliver the best homeowner experience in all interactions with internal and external stakeholders.
- Respond to homeowner inquiries and concerns in a timely and professional manner.
- Coordinate and schedule warranty visits, ensuring timely completion and homeowner satisfaction.
- Update homeowners on outstanding work and explain maintenance and warranty coverage.
- Prepare and maintain reports for review by the Warranty Management.
- Maintain accurate records of warranty service requests and trade partner interactions.
- Partner with New Home Technicians to ensure seamless warranty process and timely repairs.
- Utilize the CX Platform to track customer complaints and ensure prompt follow-up and resolution.
- Perform other administrative duties as assigned.
Requirements:
- Degree and/or Diploma in Administration, Business, or a suitable combination of work experience and education.
- Minimum 2 years of office administration experience in a high-volume or fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
- Ability to maintain a positive and proactive attitude in a fast-paced work environment.
About Mattamy Homes:
Mattamy Homes is the largest privately owned homebuilder in North America, with a history spanning over 40 years. We are committed to creating and promoting a diverse and inclusive environment where everyone can do their best work. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.