Field Service Technician

5 days ago

Smithers, Canada PeopleToGo Full time
About the Role

We are seeking a skilled Field Service Technician to join our team at PeopleToGo. As a Field Service Technician, you will be responsible for providing technical support and services to our clients across North America.

Key Responsibilities
  • Perform hardware break-fix services on PCs, laptops, network printers, and servers, etc.
  • Perform IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Handle software installation/support/upgrades.
  • Perform deskside support services installing and troubleshooting hardware, software, and network related issues.
  • Perform basic LAN and internetworking related activities.
  • Respond/update/close calls from our Dispatch/Call Center.
  • Perform warranty service calls both commercial and residential clients.
  • Perform other types of service calls from our Dispatch/Call Center as required.
  • Certify/upgrade skillset as required when new customers or technology is introduced.
Requirements
  • Must be a sole proprietor or incorporated.
  • Must have A+ Certification.
  • Have 2 - 3 years of IMAC (installs, moves, add, changes) services relating to laptops, printers, POS devices, etc.
  • Have 2 - 3 years of break-fix experience.
  • Have 2 - 3 years of deskside support experience.
  • Have 2 - 3 years of printer experience.
  • Must be able to pass a criminal background check.
  • Must have a minimum of an IT diploma from a recognized school.
  • Must have a valid driver's license and access to a reliable vehicle at all times.
  • Must have exceptional customer service skills.
  • Must have good communication skills.
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP).
  • Must be available to work flexible work schedules.
What We Offer
  • Flexibility.
  • Prompt payment.
  • Training.
  • Skills and experience upgrade.

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