Current jobs related to SIU Investigator - Markham, Ontario - Aviva

Job Summary:

We are seeking a highly skilled SIU Investigator to join our team at Aviva. As a SIU Investigator, you will be responsible for conducting thorough investigations into claims to detect and prevent fraud.

Key Responsibilities:

• Conduct investigations into claims to identify potential fraud and ensure compliance with corporate procedures and legislation.
• Provide guidance and assistance to Claims Advisors on investigative techniques and strategies.
• Develop and deliver learning interventions to enhance fraud awareness and detection capabilities.
• Prioritize investigations based on capacity and benefit to the company and customers.
• Partner with other Investigators and teams to share knowledge and best practices.
• Prepare and present findings to Decision Panel meetings.
• Build a defendable case and manage customer relationships.
• Liaise with Aviva Verify and legal teams.
• Evaluate evidence and determine the validity of claims.

Requirements:

• Post-secondary education in insurance or investigation-related field.
• CIP designation or working towards CIP.
• Minimum 5 years of experience in adjusting automobile and/or property claims, including specialization in handling deceitful claimants and policyholders.
• Strong technical knowledge specific to claims line of business.
• Highly organized individual with a capability to prioritize tasks on an ongoing basis.
• Investigative or litigation background preferred.
• Strong understanding of claims and underwriting processes.
• Superior analytical, problem-solving, and decision-making skills.
• Leadership abilities, coaching, and team-building skills.
• Excellent presentation skills.
• Aptitude for learning and development initiatives.
• Excellent communication skills, both verbal and written.
• Strong customer service skills – ability to communicate diplomatically and empathetically throughout the claim and investigation process.
• Assertive and comfortable with challenge and ambiguity.
• Ability to diffuse/de-escalate combative situations.
• Strong technical knowledge of automobile policies and applicable Statutory Conditions and related legislation.
• Ability and high comfort level to take detailed and informative recorded, telephone, or in-person statements from the insured and/or involved witnesses.

What We Offer:

• Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Our vacation package starts at 4 weeks + the opportunity to buy an extra week.
• Exceptional Career Development opportunities.
• We'll support your professional development education.
• Hybrid working model.