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Environmental Customer Service Team Leader

3 months ago


Mississauga, Ontario, Canada Bureau Veritas Group Full time

If you thrive in a collaborative environment and take pride in delivering exceptional quality and service, then a role at Bureau Veritas Laboratories may be the right opportunity for you.

Position: Customer Service Supervisor - Environmental Customer Service

As a Customer Service Supervisor, your primary duties will encompass:

  • Overseeing and directing the Customer Experience Teams (CETs)
  • Establishing and tracking Key Performance Indicators (KPIs)
  • Offering guidance and support to CET members for ongoing development
  • Optimizing processes and work instructions to maintain a superior level of customer satisfaction
  • Engaging in cross-departmental meetings to resolve customer issues and ensure that expectations are fulfilled
  • Creating training and onboarding programs for CET personnel

The ideal candidate for this position should possess a Bachelor's degree in a relevant discipline, demonstrate strong leadership capabilities, and exhibit effective communication skills with team members.

Bureau Veritas is a worldwide leader in testing, inspection, and certification services, dedicated to enhancing societal well-being through quality assurance, health and safety, risk management, and environmental stewardship.

If you seek to work in a supportive and inclusive atmosphere where your contributions are appreciated and your skills are nurtured, consider a position with Bureau Veritas to help foster a trustworthy world.