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Environmental Customer Service Team Leader
3 months ago
If you thrive in a collaborative environment and take pride in delivering exceptional quality and service, then a role at Bureau Veritas Laboratories may be the right opportunity for you.
Position: Customer Service Supervisor - Environmental Customer Service
As a Customer Service Supervisor, your primary duties will encompass:
- Overseeing and directing the Customer Experience Teams (CETs)
- Establishing and tracking Key Performance Indicators (KPIs)
- Offering guidance and support to CET members for ongoing development
- Optimizing processes and work instructions to maintain a superior level of customer satisfaction
- Engaging in cross-departmental meetings to resolve customer issues and ensure that expectations are fulfilled
- Creating training and onboarding programs for CET personnel
The ideal candidate for this position should possess a Bachelor's degree in a relevant discipline, demonstrate strong leadership capabilities, and exhibit effective communication skills with team members.
Bureau Veritas is a worldwide leader in testing, inspection, and certification services, dedicated to enhancing societal well-being through quality assurance, health and safety, risk management, and environmental stewardship.
If you seek to work in a supportive and inclusive atmosphere where your contributions are appreciated and your skills are nurtured, consider a position with Bureau Veritas to help foster a trustworthy world.