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Customer Education and Training Specialist

2 months ago

Vancouver, British Columbia, Canada Comm100 Full time
Job Description

Company Overview

Comm100 is a leading digital customer engagement platform that enables organizations to effectively engage, convert, and support their customers online. With a strong presence in the industry, Comm100 serves over 10,000 clients globally, including prominent companies such as HP, Rackspace, and Google.

Job Summary

We are seeking a highly motivated and enthusiastic Customer Education and Training Specialist to join our dynamic and international Customer Success team. As a key member of our team, you will be responsible for developing and delivering high-quality learning materials and training sessions to help customers maximize the value of our platforms and products.

Key Responsibilities

  • Design, create, and maintain comprehensive training materials, including manuals, presentations, and online resources, tailored to different learning styles and needs.
  • Lead training sessions, predominantly virtually, to ensure participants understand and effectively utilize our platforms and products.
  • Share industry best practices and practical insights to help customers achieve optimal results and improve their operational efficiency.
  • Provide support and guidance to clients from diverse industries, addressing their queries, troubleshooting issues, and ensuring they derive maximum value from our solutions.
  • Gather feedback from training sessions and customer interactions to continuously improve training content and delivery.
  • Collaborate with the project team and other departments to align training objectives with project goals and customer needs.
  • Stay up-to-date with the latest industry trends, product updates, and technological advancements to ensure the training materials remain relevant and effective.

Requirements

  • Bachelor's degree in a relevant field, such as Education, Information Technology, or Business.
  • 2-5 years of experience in a training or instructional role, preferably in the Tech industry.
  • Strong spoken and written communication and presentation skills for technical writing, documentation, and training delivery.
  • Ability to create clear, engaging, and accessible training materials.
  • Proficiency in various training methods and technologies, such as LMS and video conferencing tools.
  • Ability to adapt to different learning styles and adjust content accordingly.
  • Familiarity with our platforms and products, or the ability to quickly learn and understand new technologies.

Advantageous Skills

  • Familiarity with tools such as Zoom, Teams, Asana, DevOps, Calendly, Salesforce, AppCues, Loom, and Canva would be beneficial.