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Customer Service Representative
2 months ago
The Ville de Côte Saint-Luc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations, you will be responsible for receiving, recording, and transmitting complaints and requests from the public, municipal employees, and other stakeholders.
Key Responsibilities:- Receive and Transmit Information: Receive and transmit instructions, information, and complaints via telephone, radiotelephone, or teleprinter.
- Retransmit Calls: Retransmit calls to the relevant parties, prioritizing urgency and using the most efficient communication method.
- Record and Follow-up: Record the nature of all calls, the time of receipt, and other pertinent information on a card, and follow up to ensure that calls are recorded automatically.
- Monitor Alarms: Monitor alarm consoles for municipal buildings and advise relevant parties of alarm triggers.
- Retransmit Complaints: Retransmit complaints about municipal services or other public services to interested agencies.
- Receive Public Calls: Receive telephone calls from the public regarding municipal services, including street conditions, water pipeline breaks, power failures, and streetlight breakdowns.
- Retransmit Employee Calls: Retransmit telephone calls from employees reporting their absence from work.
- Compile Data: Compile data and prepare statistics regarding your activities.
- Use Office Equipment: Use office work equipment, such as computers and software, to accomplish tasks related to the job.
- Education: High School Diploma and Certificate of Radiotelephone Operator, limited land service, from the Ministère fédéral des communications.
- Experience: One (1) year similar work experience, allowing you to become familiar with this line of work.
- Language: Bilingual, written and spoken.
Equal Employment Opportunity: The Ville de Côte Saint-Luc has an Equal Employment Opportunity Program and is committed to supporting inclusive diversity practices. We welcome applications from women, visible and ethnic minorities, Aboriginal people, and persons with disabilities.
