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Customer Success Technical Manager

3 months ago

Halifax, Canada Neil Corporate Services Full time

Customer Success Technical Manager at Neil Corporate Services

We are seeking a committed professional to spearhead customer success strategies and elevate client relationships.

Key Responsibilities:
  • Interact with clients on a regular basis
  • Design and oversee customer engagement strategies
  • Serve as the primary liaison for clients
  • Facilitate successful customer outcomes
  • Formulate and execute plans to enhance customer experiences
  • Establish procedures and metrics for Customer Satisfaction
  • Recognize opportunities for enhancing service delivery
Qualifications:
  • Bachelor's degree or equivalent in business or a related discipline
  • 5-10 years of experience in customer success roles
  • Strong business insight and communication abilities
  • Demonstrated success in leading customer success programs
  • Capability to collaborate and devise strategies
  • Comprehensive knowledge of IT infrastructure and application integrations
  • Familiarity with pertinent software and tools

If you are enthusiastic about fostering customer satisfaction and enhancing organizational effectiveness, we encourage you to consider this opportunity.

We embrace diversity in our workforce and welcome all qualified individuals to apply. Only candidates selected for interviews will be contacted.