Process Improvement Analyst

3 weeks ago

Surrey, British Columbia, Canada fortisBC Full time

About the Role

We are seeking a highly skilled Process Improvement Analyst to join our team at FortisBC. As a key member of our operations team, you will play a critical role in analyzing and improving our business processes to drive efficiency and effectiveness.

Key Responsibilities

  • Investigate process breakdowns and collaborate with stakeholders to analyze and improve processes.
  • Research and identify opportunities for process improvement, and develop recommendations for implementation.
  • Work with managers and users to design and implement consistent, effective, and efficient process flow charts and maps.
  • Analyze and investigate system maintenance problems, and make recommendations or take action to resolve issues.
  • Verify changes and additions to system business parameter tables, and maintain control of system data.
  • Manage the priority of corrective and adaptive system maintenance modifications, and assist in the prioritization of system maintenance for SAP applications.
  • Document system changes, prepare test scripts, and conduct user acceptance testing of all changes.
  • Maintain records of test results for verification.
  • Provide direction to outsourced system maintenance providers on programming corrective and adaptive system changes.
  • Research system enhancement requirements based on business needs.
  • Work collaboratively with managers and users to create consistent, effective, and efficient processes, and make recommendations to resolve process breakdowns.
  • Manage small assignments, and develop, maintain, and publish user documentation and training materials.
  • Communicate system and process changes to users and other affected parties.
  • Coach users in the effective and consistent use of operations systems and processes.
  • Provide end-user system training, support, guidance, and advice on existing operations systems and processes.
  • Coordinate and conduct training sessions.

Requirements

  • Completion of a recognized post-secondary certificate in a business-related field or computer technology.
  • Minimum of three years directly related experience.
  • Strong analytical and problem-solving skills, including the ability to perform root cause analysis.
  • Good interpersonal and organizational skills.
  • Ability to work in unstructured team environments.
  • Competence in managing small-sized assignments.
  • Oral and written communication, presentation skills, and adult training delivery ability.
  • Working knowledge of the fundamentals of computer systems, software development lifecycle, system and application software, protocols, and standards.
  • Working knowledge of data processing, spreadsheet, statistical, and specialized software in use in the department.
  • Knowledge of process improvement models.
  • Valid BC Driver's license.

About FortisBC

FortisBC is a leading energy provider in British Columbia, with a commitment to delivering safe, reliable, and sustainable energy solutions to our customers. We are proud to be a part of the Fortis Inc. family of companies, and we are dedicated to making a positive impact in the communities we serve.

Why Join Us?

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. We are committed to creating a safe and inclusive work environment, and we encourage volunteerism and community involvement. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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