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Network & Systems Administrator
2 months ago
Alteo is seeking a skilled Network & Systems Administrator to join our team.
In this role, you will play a vital part in ensuring the smooth operation and security of our clients' IT infrastructure. You will be responsible for implementing and maintaining managed services, providing technical support, and resolving incidents across various systems.
Responsibilities:- Implement Managed Services: Utilize N-Central Remote Monitoring and Management system to deliver comprehensive managed service solutions to our clients.
- Proactive Maintenance & Reporting: Conduct regular maintenance tasks and generate detailed reports for managed service clients, ensuring optimal system performance.
- Break-Fix Support: Provide Level 2 support for server and network printer issues, resolving technical problems efficiently.
- Advanced Technical Interventions: Conduct in-depth technical investigations and root cause analysis for complex incidents involving network infrastructure, SAN/NAS devices, data backups, and email systems (Level 3 support).
- Microsoft Active Directory Expertise: Leverage scripting functions within Microsoft Active Directory to optimize customer environments and enhance system efficiency.
- Documentation & Runbooks: Meticulously document client IT environments and create comprehensive runbooks for efficient service delivery.
- Incident Management: Manage service incidents requiring escalation and on-site intervention, ensuring timely resolution and customer satisfaction.
- Ticketing System Updates: Maintain accurate records by promptly updating the ticketing system after each intervention.
- Security & Functionality: Guarantee system functionality and maintain robust information security measures to protect client data.
- Client Communication: Effectively communicate with clients during service interventions, providing clear explanations and ensuring their satisfaction.
- Continuous Learning: Stay abreast of emerging technologies and actively participate in training initiatives to enhance your skills.
- Bachelor's degree in Information Technology or equivalent
- 3-7 years of experience in a similar role
- In-depth knowledge of PC and print environments, Microsoft Windows, and business applications
- Intermediate to advanced understanding of Microsoft Windows Server, Exchange Server, and Active Directory
- Experience with LAN, WAN, wireless appliances, data backup, and remote management tools
- Familiarity with firewall concepts, switch configurations, and NAS/SAN devices
- CompTIA certifications required
- Strong analytical and communication skills