Executive Director of Operations
1 month ago
As the General Manager at Aspira Pacifica Retirement Living, you will be the heart and soul of our community, driving and sustaining a culture that inspires our core values – positivity, accountability, community, and caring. Your role is crucial in ensuring that these values are deeply embedded in every facet of our operations, from daily interactions to shaping the future of senior care excellence.
Key Responsibilities:- Build a high-performing management team and lead an interdisciplinary team of Managers, Sales Consultants, and Front Line employees.
- Plan, coordinate, direct, and monitor the effectiveness of overall operational activities of the Residence.
- Develop short and long-term operational plans for efficient operation, including proper delegation and communication of lines of authority.
- Provide support and direction to the team to achieve targeted occupancy, Net Operating Income, and Operating Margin.
- Respond promptly to resident and family member concerns, including mediating a satisfactory response and implementing an action plan to avoid reoccurrence of similar issues.
- Ensure site-level compliance with all applicable provincial regulations.
- Collaborate with internal resources to ensure the optimum working environment, engaging team members who value their work, and providing the best resident experience.
- Partner with the Director of Wellness and Sales Advisor to create and execute a strong outreach strategy to increase/maintain occupancy.
- Foster positive community partnerships with health and service providers, business leaders, civic officials, and other community agencies to promote the home as an integral part of the community.
- Bachelor's degree in Business Administration, Hotel Management, or a related field, equipping you with a solid foundation in management principles and practices relevant to our organization.
- 3-5 years of progressive leadership experience in retirement living, hospitality, or a similar sector, with a proven track record of effective team management, budget management, and operational excellence.
- Experience in sales and marketing, crucial for driving occupancy and engaging the community, with excellent verbal and written communication skills.
- A competitive salary and vacation package.
- Bonus.
- Short Term Incentive Plan.
- Health & Dental benefits program.
- RRSP with employer match.
- Share Ownership and Reward Program (SOAR).
- Employee Share Purchase Plan with company match.
- Continuous learning and growth opportunities.
- A welcoming culture that values diversity and differing perspectives, experiences, and beliefs.
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