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Collections Operations Manager
3 months ago
Collections Operations Manager Job Description
About the Company:
Toyota North America is dedicated to providing exceptional financial services to its network of dealerships and customers. As a subsidiary of Toyota Motor Corporation, we pride ourselves on our commitment to innovation and sustainability.
Key Responsibilities:
- Formulate and execute efficient strategies for debt collection
- Ensure effective recovery of outstanding debts while fostering positive relationships with clients
- Oversee daily operations of the collections department
- Assess and analyze overdue accounts
- Lead the collections team, including recruitment and training initiatives
- Evaluate team performance and introduce improvement strategies
- Keep abreast of industry developments and best practices
- Build and maintain partnerships with external agencies and service providers
- Establish plans for employee engagement and accountability
- Contribute to corporate projects and strategic initiatives
Qualifications:
- Post-secondary education in a business-related discipline
- Minimum of 5 years of experience in collections within the financial services sector
- Comprehensive understanding of collections practices, regulations, and compliance
- Strong analytical and problem-solving abilities
- Familiarity with data analytics and Salesforce is advantageous
Benefits:
- Attractive salary and performance-based bonuses
- Comprehensive health and dental coverage
- Retirement savings plan and vehicle discount program
- Opportunities for professional development and tuition assistance
- Supportive company culture and flexible work arrangements
About Us:
We are committed to fostering an inclusive workplace that values diversity and unique perspectives. Join our team and contribute to a culture that emphasizes collaboration, respect, and continuous improvement.
