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Sephora Store Services Manager

2 months ago

ChathamKent, Canada Sephora Full time
About the Role

We are seeking a highly motivated and experienced Services Lead to join our team at Sephora. As a key member of our store operations team, you will be responsible for ensuring that all departments on the sales floor are executing Sephora's selling model and providing outstanding client service.

Key Responsibilities
  • Ensure all Beauty Advisors are properly trained and equipped to execute Sephora's selling model.
  • Monitor and analyze sales performance and opportunities to ensure alignment with company objectives.
  • Support the Operations team in maintaining visual merchandising standards and executing animations and updates as needed.
  • Act as the Manager on Duty and engage with cast and clients on-stage whenever possible.
  • Demonstrate a strong understanding of the store's sales performance and business opportunities, and adjust staffing levels as needed to meet client expectations.
  • Participate in the interviewing process for the World team.
Requirements
  • 1-3 years' experience in a similar role at a similar volume store or equivalent internal experience.
  • Proven ability to influence peers and provide feedback.
  • Strong client service skills.
  • Effective time management and problem-solving skills.
About Sephora

Sephora is a leading beauty retailer that offers a comprehensive range of products and services. We are committed to providing our employees with a positive and supportive work environment, as well as opportunities for growth and development.

We offer a competitive salary and benefits package, as well as comprehensive training and development programs. If you are a motivated and experienced professional who is passionate about delivering exceptional client service, we encourage you to apply for this exciting opportunity.