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Indigenous Client Service Representative

2 months ago

Rocky Mountain House, Canada CIBC Full time

Position Overview

At CIBC, we are dedicated to fostering a relationship-driven banking experience and are actively seeking First Nations, Métis, and Inuit individuals to enhance our Personal Business Banking division.

We prioritize the creation of an inclusive atmosphere that mirrors the diversity of our clientele and communities. To explore our talent initiatives for Indigenous peoples, please reach out to learn more about your place at CIBC.

Key Responsibilities

As a vital member of the Personal and Business Banking Team, you will operate in a dynamic Banking Center, utilizing your expertise in financial services to assist clients with their everyday banking requirements. In the role of Client Service Representative, you will be the primary support for clients as they pursue their financial aspirations, whether it involves addressing inquiries, facilitating transactions, or connecting them with the appropriate team members.

Success Factors

  • Client Engagement - Cultivate meaningful interactions with clients to help them manage their accounts and products effectively. Ensure a positive client experience by connecting them with the right CIBC professionals who can assist in achieving their objectives.
  • Problem Solving - Demonstrate active listening and empathy by understanding client concerns. Take ownership of client issues and collaborate with others to develop optimal solutions.
  • Technology Utilization - Become proficient in technology and share your expertise by guiding clients through our mobile banking applications, enhancing their banking management.

Who You Are

  • Client-Centric - You prioritize client needs and engage purposefully to identify the best solutions.
  • Goal-Oriented - You are driven by achieving your objectives and delivering exceptional results.
  • People-Oriented - You value relationships and build a diverse network of connections through respect and authenticity.
  • Eager to Learn - You possess a strong curiosity and are committed to expanding your knowledge.
  • Empathetic - You respect diverse perspectives and learn from the experiences of others.
  • Values-Driven - You embody our core values of trust, teamwork, and accountability in your work.

What CIBC Offers

At CIBC, your aspirations are paramount. We focus on your strengths and ambitions as an employee, striving to create opportunities that unlock your potential. We aim to provide you with a fulfilling career rather than just a paycheck.

  • We recognize your contributions in meaningful ways, including competitive compensation, incentive pay, banking benefits, a comprehensive health benefits program, a defined benefit pension plan, and an employee share purchase plan.
  • Our collaborative spaces and technological resources facilitate innovative solutions that positively impact our clients.
  • We nurture a culture that encourages you to express your ambitions through initiatives like Purpose Day, a dedicated paid day off for personal growth and development.

Additional Information

  • CIBC is committed to creating an inclusive workplace where all team members and clients feel valued. We seek candidates with diverse skill sets and provide accessible experiences for all applicants.
  • Candidates must be legally eligible to work in Canada and, if applicable, hold a valid work or study permit.