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Veterinary Practice Manager

2 months ago

Victoria, British Columbia, Canada P3 Veterinary Partners Full time
Practice Manager Job Summary

We are seeking an experienced and dynamic Practice Manager to join our team at Admirals Walk Pet Hospital. As a key member of our leadership team, you will be responsible for providing onsite leadership and oversight of our veterinary healthcare team, ensuring the delivery of high-quality patient care and exceptional customer service.

Key Responsibilities:
  • Provide leadership and guidance to the veterinary healthcare team to achieve business objectives and improve patient outcomes.
  • Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
  • Collaborate with the Medical Director to resolve client concerns and ensure smooth communication throughout the client's visit.
  • Oversee the implementation of team scripting, in-hospital marketing, and social media content to capture new clients, bond current clients, and increase referrals.
  • Meet client needs for timely veterinary care, track new clients/patients, frequency of visits, and achieve predetermined goals for appointment and surgery fill rates.
  • Ensure the team has sufficient and appropriate resources to deliver exceptional patient care.
  • Understand and help manage the financial drivers of the hospital, ensuring Cost of Sales as a percent of revenue is in line with budget.
  • Work with Regional Manager and Medical Director to review the operating budget and hospital business plan, prioritize equipment and facility needs, and assist with sourcing and purchasing as needed.
  • Prepare financial, bookkeeping, and accounting reports, and maintain accurate financial records.
  • Act as a positive role model, using a collaborative approach and assuming positive intent, and foster open, proactive, and cooperative relationships.
  • Collaborate with Regional Manager and Medical Director to recruit, mentor, and retain a team with an emphasis on accountability, high morale, collegiality, effective teamwork, and high moral standards.
  • Monitor and discuss Key Performance Indicators for hospital and team member performance with Regional Manager and Medical Director, and implement an action plan where necessary.
  • Meet expectations and timelines determined by Regional Manager in relation to hospital initiatives, and hold the team accountable on job responsibilities and deliverables.
Requirements:
  • A minimum of two years of experience providing onsite leadership and oversight of a veterinary or medical healthcare team.
  • Education and training in business administration preferred.
  • In-depth understanding of Human Resources and proven experience leading and innovating practices preferred.
  • A vision to foster an inclusive, employee-centric culture.
  • Experience developing strategic and multi-year business plans, resource forecasts, and managing operational budgets.
  • Experience with coaching, conflict resolution, and performance management.
  • Proven ability to build and nurture relationships at all levels.
  • Ability to influence and communicate in a clear and effective manner.
  • An approach that is progressive, strategic, humble, and achievement-oriented.
  • Exemplary oral and written communication skills.
Benefits:
  • A salary between $50,000 - $70,000 based on experience, knowledge, skills, and abilities.
  • A Comprehensive Health Benefits Package (Medical, Dental, & Vision premiums paid by clinic).
  • Professional Services coverage (chiropractor, massage therapist, physiotherapist, and more).
  • Enhanced Mental Health Practitioner Coverage.
  • P3 Pawsitive Health & Lifestyle Spending Account.
  • Bonus Potential.
  • Unlimited Continuing Education (CE) funds for advanced professional development plus three days of paid leave to attend CE.
  • Paid Licensing & Membership Dues.
  • Employee Assistance Program.
  • Paid Vacation time.
  • Paid Personal/Sick Days.
  • Uniform Allowance.
  • Relocation Allowance to help with moving expenses can be arranged for out-of-town candidates.