Logistics Support Specialist

3 weeks ago

SaintAugustindeDesmaures, Quebec, Canada CB Canada Full time
Job Summary

CB Canada is seeking a highly organized and detail-oriented Operations Coordinator to join our team. As an Operations Coordinator, you will play a critical role in ensuring the smooth operation of our pickup and delivery area. Your primary responsibility will be to coordinate the dispatch of transportation equipment, ensuring timely delivery and pickup of trailers.

Key Responsibilities
  • Monitor facility reporting metrics related to service, safety, cost, and quality on a daily basis.
  • Investigate potential performance issues and address them with Business Contacts and Authorized Officers (BC/AOs).
  • Review inaccuracies in generated reports with appropriate parties, including administrative staff and BC/AOs.
  • Communicate with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs), and temporary agency employees regarding day-to-day operations.
  • Review operational metrics with BC/AOs that will affect daily planning and performance.
  • Investigate customer service complaints and communicate resolved issues with customers directly.
  • Maintain and update vehicle maintenance information on all temporary and/or company-owned assets.
  • Ensure contractually agreed-upon standards and Department of Transportation (DOT) requirements are adhered to for both company and vendor equipment.
Requirements
  • High school diploma or GED required; Bachelor's degree in Business, Logistics, or a related area preferred.
  • Administrative support, customer service, or dock operations experience preferred.
  • Customer service skills necessary to effectively and professionally respond to requests and issues.
  • Time management, organizational, and multi-tasking skills necessary to work in a fast-paced team environment.
  • Verbal and written communication skills necessary to communicate with various audiences.
  • Ability to read, interpret, and draw conclusions from numerical data and written information.
  • Software skills, including use of Microsoft Office software and web-based applications.

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