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Store Leadership Position

3 months ago

Edmonton, Alberta, Canada The Body Shop Full time

Your Role Overview

As an inspiring leader with a passion for our brand and a deep connection to our mission, you will assist the Store Management team in steering the store and your colleagues towards achieving retail excellence, impressive sales outcomes, and a captivating customer experience.

Key Responsibilities

  • Address customer inquiries and issues promptly and effectively, providing feedback to the Store Management team as necessary.
  • Proactively identify and resolve problems using available resources.
  • Support the maintenance of store layout and visual merchandising, inventory management, and other operational tasks as required.
  • Communicate clearly and serve as a flexible and responsible role model for your team.
  • Demonstrate a keen interest in learning about and utilizing knowledge of the beauty market, our competitors, and our products.
  • Collaborate with the Store Management team to:
    o Create a customer-centric store experience by mentoring Customer Consultants to enhance customer engagement through our products, campaigns, and initiatives, bringing our brand to life.
    o Foster customer loyalty to strengthen The Body Shop brand.
    o Achieve sales and performance objectives.
    o Identify and attract high-potential candidates and support the development of current team members to help them reach their goals, including training and onboarding new Customer Consultants.

Qualifications We Seek

  • Experience in a customer-facing role with a genuine enthusiasm for the beauty and retail sectors.
  • Effective communication and listening skills, along with strong operational capabilities.
  • Interpersonal skills to build rapport with customers and provide suitable solutions to their needs.
  • A positive attitude and a commitment to personal development.
  • Ability to manage multiple tasks, prioritize time effectively, and work flexible hours.
  • Capability to work independently with minimal supervision.

What We Provide

  • Comprehensive onboarding for your new role.
  • Training hours available for you and your team as needed.
  • A generous staff discount on regular products and gifts.
  • Exclusive access to new product launches for our teams.
  • Paid volunteer days to engage with causes that are important to you.
  • Opportunities to connect with Community Partners to promote local activism.
  • Uniform provided, allowing you to express your individuality while wearing our signature Green Apron.
  • Competitive wages for Customer Consultants.
  • Opportunities for career advancement within the brand.
  • Support and encouragement to be your authentic self, with access to our Inclusion & Belonging Networks.

Core Competencies

Collaboration, Purpose, Professional Conduct, Leadership, Commercial Acumen