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Community Liaison

2 months ago

Ottawa, Ontario, Canada Aspira Bearbrook Retirement Living Full time

Job Summary:

The Customer Service Ambassador is a critical role within our community, Aspira Bearbrook Retirement Living, as it impacts the lives of residents and ignites the warmth of human connection. This position is responsible for providing exceptional customer service, responding to resident and visitor inquiries, and promoting a positive experience for all individuals within our community.

Key Responsibilities:

  • Respond to all resident and visitor inquiries in a diplomatic manner, utilizing problem-solving and complaint resolution skills, and ensure all complaints are forwarded to the General Manager in writing.
  • Promote excellent customer service in all personal interactions with visitors, families, residents, and team members.
  • Greet all visitors to the building and ensure that their needs are addressed in a pleasant and unhurried fashion, and conduct mini tours in accordance with policies and procedures.
  • Provide clerical and computer support to all managers as requested.
  • Complete required records to support cash transactions related to the sale of guest and team member meal vouchers/tickets.
  • Perform other duties as assigned.

Requirements:

  • Completion of grade 12 education.
  • Excellent verbal and written communication skills.
  • Positive attitude and proven customer service skills through related work experience.
  • Proven organizational skills and ability to multitask.
  • Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and PowerPoint.
  • All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants.
  • All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.

Preferred Qualifications:

  • Additional applied courses, i.e., office administration, preferred.

About Us:

Aspira Bearbrook Retirement Living is committed to enhancing the lives of those we serve. We are a team-driven organization that values innovation, growth, and the Team Member Experience. If you are passionate about being part of a team that is dedicated to making a positive impact, we encourage you to apply for this exciting opportunity.