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IT Support Specialist
1 month ago
We are seeking a highly skilled and experienced IT Support Specialist to fill a critical role in our team. As a leading healthcare group, we are committed to providing top-notch technical support to our users.
Key Responsibilities:
- Provide technical support to users across multiple branches of the Health Group.
- Offer troubleshooting expertise for hardware, software, and network issues.
- Install, configure, and maintain computer systems and software.
- Set up and manage user accounts and permissions.
- Monitor system performance and implement security measures.
- Collaborate with other IT team members to resolve complex issues and provide training, guidance, and support to end-users.
- Document technical processes and procedures.
- Complete other tasks as assigned by the IT leader.
Requirements:
- Must have a university degree in information technology or computer science and over 5 years of experience in a similar role.
- Strong knowledge of computer hardware, operating systems, and software applications.
- Proficient in Microsoft Operating Systems and Office 365 support.
- Familiarity with IT service management tools and someone who holds ITIL foundation preferred.
- Understanding of computer networking concepts including LAN/WAN, TCP/IP, DNS, DHCP, and VPN.
- Ability to communicate technical information effectively to non-technical users.
- Knowledge of firewall configurations, WAN/LAN, and security protocols.
Job Type: Full-time
Salary: $30.00 per hour
Experience: IT support: 5 years (required)
Licence/Certification:
- Microsoft Certificate (Teams or Azure preferred)
- PMP
- Data analysis
- MS-Power BI
- Certified Information Systems Auditor (CISA)
- ITIL foundation (preferred)
- CISSP
- Cisco Certified Network Associate (CCNA)
Schedule: 8-hour shift, Monday to Friday, weekends as needed
Location: Vancouver, BC V6P 6G5
Applicants must reliably commute or plan to relocate before starting work.
