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Customer Service Specialist
2 months ago
Job Summary:
Mircom Group of Companies is seeking a highly skilled Inside Sales Support Representative to join our team in Maple Ridge, BC. As a key member of our Service department, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Provide quotations on Deficiencies, System Upgrades, Moves, Adds & Changes for customers with technical accuracy and within company pricing guidelines.
- Create sales orders and ensure all orders are entered efficiently and on a timely basis.
- Manage and develop new and existing customer relationships.
- Review customer status and credit limits.
- Ensure customer information matches POs and quotes provided.
- Enter orders accurately and on a timely basis.
- Collaborate and coordinate with Warehouse for part orders and ensure that equipment is picked and sorted and ready for pick up.
- Stay current in knowledge of life safety product features (including competitor technology), legislation, and regulations.
- Attend trade shows, seminars and meetings that relate to the sales and marketing of the products/services.
- Assist Sales Representative in generating and managing leads with a focus on sales and assigned customer accounts.
- Assist Sales Representative with expediting sales orders, projects, and requests.
- General office administration duties.
- Schedule onsite meetings for Sales Representative.
- Provide product and technical information to customers.
Requirements and Skills:
- 1 to 3 years of similar working and industry experience preferred; experience in the fire alarm, security or electrical industry is considered an asset.
- Post-secondary education.
- Strong computer skills (Microsoft Office - Excel, Word, Power Point) would be an asset.
- Excellent organizational skills.
- Ability to work well under pressure and meet tight deadlines.
- Strong customer service skills.
- Strong communication and interpersonal skills.
- Strong organizational skills.
- Ability to deal with confidential information with a high degree of professionalism.
What Mircom Offers:
- A great working environment with opportunities for career advancement.
- Competitive salary.
- Group Insurance benefits.
- Company RRSP program.
