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Housing Services Coordinator
3 months ago
Division:
Community Real Estate & Asset Management
Employment Type:
Permanent Full Time (35 hours per week)
The Housing Services Coordinator plays a vital role in delivering essential housing services to residents by overseeing tenant relations, support services, and operational management.
This position includes responding to emergencies and after-hours calls.Reports to:
Director of Community Real Estate and Asset Management
This role supports the execution of the organization's strategic objectives and actively contributes insights.
Engages in ongoing Performance Quality Improvement (PQI) and risk management initiatives within the organization.
Acts as a representative of the organization for Community Real Estate, collaborating with external partners and agencies.
Develops, implements, and assesses support services and programs tailored for tenants.Works closely with both internal and external stakeholders to facilitate the creation, execution, and evaluation of support services and programs.
Continuously reviews and enhances existing services through research and the adoption of best practices in the field.
Oversees the operational efficiency of housing projects; collaborates with the Director and Senior Manager of Community Real Estate and Asset Management to create systems and manuals.
Ensures compliance of housing projects with the Residential Tenancy Act, Strata Property Act, BC Housing Management Commission Regulations (if applicable), and other relevant laws and regulations.
Ensures that housing projects achieve established occupancy targets through effective marketing and promotional strategies.Leads the housing project staff team, responsible for recruitment, development, performance assessment, and task assignment.
Organizes and schedules staff for the housing project.Monitors the maintenance and upkeep of housing facilities, collaborating with the Maintenance team to ensure adherence to the maintenance plan.
Oversees health and safety protocols for housing projects; supports tenant interview and approval processes.Addresses and resolves tenant issues and complaints.
Facilitates and supports the tenant council.
Evaluates and identifies tenants/families requiring additional assistance and coordinates emergency referrals for support services as needed.
Manages the financial operations of the housing project.
Conducts audits of tenancy software to ensure functionality; reports and escalates issues to IT support.
Reviews and optimizes the monthly rent collection process for efficiency.Prepares annual operating budgets and implements expenditure controls.
Compiles data for reporting purposes; summarizes and analyzes monthly performance indicators.
Qualifications:
A post-secondary degree or certification in Real Estate, Finance, Economics, or Business Administration, along with a minimum of 5 years of relevant experience in property management or a comparable combination of education and experience.
Familiarity with the Residential Tenancy Act, Strata Property Act, and other applicable laws and regulations is essential.Knowledge of BC Housing Management Commission programs is advantageous.
Understanding of community and social service programs for vulnerable populations is beneficial.
Familiarity with building maintenance is a plus.
Proficiency in YARDI is an asset.
Exceptional customer service abilities.
Strong management, supervision, and leadership skills.
Excellent relationship-building capabilities with internal and external partners/stakeholders.
Proficient in accounting and financial management for sites.
Competent in using MS Office suite and business software (e.g., accounting software).
Availability to work evenings and weekends as required.
Capacity to respond to emergencies during and after office hours.
S.U.C.C.E.S.S. is a multicultural social services agency and registered charity committed to fostering an inclusive environment that values diversity of thought, backgrounds, and experiences. We are dedicated to the equitable treatment of all individuals and strive to integrate diversity and inclusion principles into our policies, procedures, services, and activities.
