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Unlock Your Potential as a Sales Team Manager
2 months ago
We are seeking a highly motivated and experienced Associate Lead to join our team at Hudson's Bay. As an Associate Lead, you will play a key role in supporting the selling and service operations within our stores.
Key Responsibilities- Customer Experience: Build and maintain long-term relationships with our customers, providing an exceptional shopping experience that includes greeting customers, offering assistance, directing customers to merchandise, sharing product suggestions, and providing additional product information.
- Team Leadership: Lead a merchandise department within the store by demonstrating advanced product knowledge and customer service skills. Provide coaching and training to associates on the team and throughout the store as needed.
- Store Initiatives: Execute activities related to store initiatives to offer customers additional products and services related to merchandise category mix. Support in proper zoning and scheduling of associates within the department and make adjustments as required based on changing priorities.
- Customer Inquiries: Empower associates to provide solutions for customer inquiries, escalating when necessary. Execute on all corporate policies and procedures, including Occupational Health and Safety and Loss Prevention.
- Performance Culture: Foster a performance culture with those you collaborate with to deliver positive outcomes across the organization.
- Leadership Experience: Previous leadership experience in managing selling teams within a multi-channel customer contact center.
- Team Development: Demonstrated experience in motivating and developing a high-performing team.
- Communication Skills: Excellent verbal and written communication skills, effective presentation skills.
- Time Management: Strong prioritization and time management skills.
- Adaptability: Ability to be flexible and adapt to a constantly changing environment.
- Self-Motivation: A self-motivated leader who takes initiative to support customer and associate experience.
- Development Interest: Showcase development and ongoing interest in pursuing a management/leadership position with the organization.
Hudson's Bay is committed to creating a culture of inclusion, where we celebrate diverse perspectives, create exciting opportunities, and eliminate barriers so each associate can have a sense of belonging. We welcome applications from talent regardless of age, ancestry, citizenship, color, disability, ethnicity, family status, gender assigned at birth, gender identity, marital status, place of origin, race, sexual orientation, spiritual beliefs, or any other characteristic protected by human rights legislation.
We are an equal opportunity employer and are committed to providing a barrier-free, inclusive, and accessible workplace. If you need accommodations throughout the recruitment process, please let us know.
