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Application Support Specialist

2 months ago

Vancouver, British Columbia, Canada Lightspeed Full time

Unlock Your Potential as an Application Support Specialist

We are seeking a highly skilled and passionate Application Support Specialist to join our team at Lightspeed. As a champion of world-class customer service, you will be responsible for delivering exceptional support to our clients who utilize the NuORDER by Lightspeed B2B platform.

Key Responsibilities:

  • Provide top-notch customer service and support via chat, phone, and email channels.
  • Become an expert in the NuORDER system and provide in-depth knowledge to clients.
  • Manage a high volume of incoming customer tickets and resolve issues efficiently.
  • Collaborate with the team to achieve organizational objectives and improve processes.
  • Contribute to the development of new skills and knowledge to stay up-to-date with industry trends.

Requirements:

  • 2+ years of experience in an analytic, customer service, or SaaS/technology-related role.
  • Experience in B2B or SaaS product support.
  • Understanding of B2B eCommerce, wholesale retailing, and merchandising principles is a plus.
  • BA/BS or equivalent experience.

What We Offer:

  • A dynamic and fast-paced work environment.
  • Opportunities for growth and professional development.
  • A comprehensive benefits package, including health insurance, paid time off, and more.
  • A chance to work with a talented team and make a real impact.

Join Our Team:

We are a company that values innovation, collaboration, and customer satisfaction. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.