Security Operations Manager
2 months ago
Job Title: Dispatch Manager
About the Role:
We are seeking a highly skilled and experienced Dispatch Manager to join our team at EightSix Network. As a key member of our security operations team, you will be responsible for overseeing and coordinating all activities within our control room.
Key Responsibilities:
- Team Leadership: Lead a team of dispatchers, ensuring they adhere to operational procedures and deliver exceptional service.
- Incident Management: Monitor incoming reports of security incidents, alarms, and emergencies; prioritize and dispatch resources accordingly.
- Resource Allocation: Coordinate the deployment of security officers and response units based on incident severity, location, and available resources.
- Communication: Maintain clear and effective communication with field personnel, clients, and internal stakeholders to ensure timely response and resolution of incidents.
- Technology Utilization: Utilize advanced security monitoring systems and software to track incidents, manage alarms, and support decision-making processes.
- Training and Development: Provide training, guidance, and mentorship to dispatch team members to enhance their skills and performance.
- Compliance and Documentation: Ensure compliance with company policies, procedures, and regulatory requirements; maintain accurate records of incidents, actions taken, and outcomes.
Requirements:
- Experience: Minimum of 2 years of experience in a similar role within the security industry, with proven experience in dispatch operations and incident management.
- Leadership Skills: Strong leadership abilities with the ability to motivate and manage a team effectively under pressure.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
- Problem-Solving Ability: Strong analytical and decision-making skills to assess situations quickly and implement effective solutions.
- Technical Proficiency: Familiarity with security monitoring systems, CCTV, and other relevant technologies used in control room operations.
Availability: Willingness to work flexible hours, including nights, weekends, and holidays, to oversee 24/7 operations.
Compensation: Base salary will range between $70,000 and $80,000.
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