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Senior Manager, Operations PCX
2 months ago
We are seeking a highly skilled Senior Manager, Operations PCX to lead the successful execution of our capital spend strategy to drive growth in both our PC Express and in-store media networks.
Key Responsibilities- Assume lead for all In Store Media established network of assets (digital screens, audio, etc), including responsibility for ongoing maintenance and optimization.
- Collaborate with cross-functional teams, including Loblaw Advance, Tech Vendors, and Store Operations to ensure store teams are supported and the overall health/uptime of the in-store media network.
- Develop and maintain progress dashboards and historical reports to ensure we are consistently meeting all necessary contractual obligations and revenue targets.
- Work closely with Advance's Product team on content strategy and approvals to ensure we are meeting contractual obligations and revenue targets.
- Communicate effectively with store teams and provide documentation to troubleshoot issues and/or support network contacts.
- Assume operational main point of contact for all PC Express capital projects through to completion, including innovation spend, with Loblaw Real Estate, Finance, and PC Express Store Operations teams.
- Support annual strategy build relative to PC Express capital projects, including in-store physical expansions and minor equipment store renovations to drive sales growth and improve in-store efficiencies.
- Develop and maintain a formal framework for intake processes and communicate cross-functionally with stakeholders regarding PC Express capital projects.
- Collaborate with Store Growth and Communications Team to provide clear timelines and expectations, including equipment, renovations, expansions, etc. to the Store Operations teams.
- Minimum 5 years of experience in the retail industry, preferably in grocery.
- 3+ years of experience managing a team of direct and indirect reports.
- End-to-end understanding of operations process management and SOP.
- Project management skills and/or certifications.
- Ability to present and build presentations for executive teams and stakeholders.
- A self-starter with excellent organization and time management skills.
- Excellent written and verbal communication skills.
- Ability to work both independently and collaboratively.
- Ability to handle multiple priorities and projects in a fast-paced work environment.
- Problem-solving skills.
- Proficiency in PC skills, including Word, Excel, Access, and PowerPoint.
