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Customer Experience Representative

2 months ago

Renfrew County, Canada Scotiabank Full time

About the Role

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals. Your primary focus will be to deliver a personalized experience, building strong relationships and identifying opportunities to meet our customers' needs.

Key Responsibilities

  • Proactively engage with customers to understand their needs and preferences
  • Process transactions and provide financial solutions to meet customer needs
  • Nurture long-term relationships through regular communication and follow-up
  • Identify and capitalize on sales opportunities to drive business growth
  • Stay up-to-date on product and service offerings to provide expert advice to customers

Requirements

  • Proven customer service skills and experience in a retail or banking environment
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong communication and interpersonal skills, with a focus on building rapport with customers
  • Basic math skills and accuracy in handling cash and transactions
  • Availability to work a flexible schedule, including evenings and weekends

What We Offer

  • A competitive compensation and benefits package
  • Opportunities for professional growth and development, including training and mentorship
  • A collaborative and inclusive work environment, with a focus on teamwork and customer satisfaction
  • Recognition and rewards for outstanding performance and contributions to the team