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Sales Support Associate at Bell Canada

3 months ago

Boucherville, Quebec, Canada Bell Full time

At Bell Canada, we prioritize fostering an inclusive, fair, and accessible workplace where every team member feels appreciated, respected, and supported. We embrace our diversity and are committed to assisting each employee in achieving their maximum potential. We encourage applications from individuals with disabilities and provide accommodations upon request throughout the hiring process.

Position Overview:

As a Sales Support Associate, you will play a crucial role in promoting and selling residential products and services. Your responsibilities will include engaging with customers to gather essential information, asking pertinent questions to deliver customized solutions, negotiating agreements through various computer systems, and achieving sales objectives. The ideal candidate will demonstrate strong organizational abilities, meticulous attention to detail, and the capacity to thrive in a dynamic environment. Proficiency in both French and English is essential for this position.

Key Responsibilities:

  • Promote and sell residential products and services by consulting with customers.
  • Engage with customers to identify their needs and provide tailored solutions.
  • Utilize computer systems to access information, update records, and negotiate effectively.
  • Meet sales and service targets while maintaining a comprehensive understanding of all offerings.
  • Assess business requirements and workload to establish appropriate schedules.

Essential Qualifications:

  • Minimum Secondary 5 education or equivalent.
  • Proficiency in Microsoft Excel and Microsoft Word.
  • Adept at navigating multiple proprietary operating systems.
  • Proven ability to build and maintain strong customer relationships.
  • Ability to manage shifting priorities in a fast-paced setting.
  • Strong attention to detail and accuracy.
  • Excellent organizational skills with the ability to meet tight deadlines.
  • Ability to work independently with minimal supervision.
  • Willingness to work evenings and weekends as required.

Desired Qualifications:

  • Strong sales aptitude for promoting products and resolving customer issues with enthusiasm.
  • Goal-oriented and self-motivated.
  • Exceptional written and verbal communication skills, along with multitasking and problem-solving abilities.
  • Openness to new challenges and a proactive approach to continuous improvement.
  • Experience in a customer service or call center environment.

Additional Information:

  • Job Type: Unionized office employee position.
  • Employment Status: Auxiliary permanent - 40 hours per week.
  • Flexible work profile: remote.
  • Permanent auxiliary employee status for external candidates or equivalent for internal candidates.

What to Expect at Bell Canada:

  • Comprehensive benefits package.
  • Access to various employee discounts.
  • Supportive leadership for professional development through coaching and opportunity management.
  • A dynamic, collaborative, and innovative team environment.
  • Numerous developmental opportunities through training and educational assistance programs.
  • Potential for increased responsibilities over time.

Note: Adequate knowledge of French is required for positions offered in Quebec. The generic masculine is used without discrimination and solely for text clarity.