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Enterprise IT Delivery Team Leader
2 months ago
We are seeking a highly experienced and skilled Senior CRM Manager to join our Enterprise IT delivery team at National Bank. As a leader in this role, you will be responsible for driving the development and execution of CRM strategies to support internal and external brand growth campaigns.
Key Responsibilities- Participate in and bridge the gap with initiatives, projects, and application developments, serving as the direct point of contact with the business line for your estate.
- Lead the implementation of a Salesforce Center of Excellence at National Bank in partnership with our partners in other sectors.
- Create application evolution programs to ensure that technology and business evolution requirements are met.
- Assist the Application Portfolio Manager, in collaboration with the CRM Delivery Director, in the development of an annual program of initiatives, projects, and maintenance.
- Oversee application development and maintenance, using your roadmap to participate, plan, and lead the design, development, integration, implementation, and maintenance of the Salesforce ecosystem and integrated applications.
- Communicate issues to management with relevant parties for resolution if necessary.
- Assist and coach employees in their career paths.
- Implement initiatives to improve the platforms supporting applications, such as archiving and partitioning.
- Liaise with cross-functional teams to communicate and apply the bank's norms and standards.
You will be part of a team of over 2,300 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes.
Within the Enterprise IT sector, you will be part of a team of over 150 colleagues and report to the Senior Director of the CRM and Financing teams.
Requirements- Industry-related bachelor's degree and 10 years of experience in technical team management or industry-related master's degree and 5 years of relevant experience.
- Experience managing multidisciplinary teams in an agile delivery context.
- Experience in managing the lifecycle of the IT asset portfolio, their availability, operational support, and associated budgets.
- Ability to manage multiple partners simultaneously.
- Hands-on experience in people management and project management.
- Experience managing multiple external vendors in your previous roles.
- Excellent ability to communicate, popularize, and influence.
- Knowledge of CRM environments (Salesforce, Dynamics, or SAP), an asset.
English and French are the primary languages required for this role, with a need to discuss frequently with service providers or partners who speak a language other than French.
SkillsAgile Scrum, Business Alignment, Communication, Decision Making, Detail-oriented, Digital literacy, Emotional Intelligence, Managerial Courage, Microsoft Dynamics CRM, Mobilization, Partner Development, Problem Solving, Salesforce, SAP CRM, Strategy Execution.
BenefitsIn addition to competitive compensation, you will be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family, including health and wellness programs, flexible group insurance, generous pension plans, employee share ownership plans, employee and family assistance programs, preferential banking services, opportunities to get involved in community initiatives, telemedicine services, and virtual sleep clinics.
