Sales Quality Expert

4 weeks ago


Halifax, Nova Scotia, Canada Newfold Digital Full time
Sales Quality Specialist

We are seeking a highly skilled Sales Quality Specialist to join our team at Newfold Digital. This individual will play a crucial role in ensuring the quality and effectiveness of our sales interactions.

Key Responsibilities:
  • Evaluate sales interactions to ensure adherence to our sales consultation process and company policies.
  • Provide detailed feedback to agents on their interactions, focusing on areas for improvement and best practices.
  • Identify and communicate compliance issues related to important company policies.
  • Identify and communicate opportunities for leaders to enhance the performance of their teams.
  • Monitor agent and team behavior trends, identifying areas for improvement and opportunities for growth.
  • Identify, document, and raise agent behavior escalations to leadership.
  • Facilitate calibrations with peers and leadership to ensure alignment on sales process and coaching practices.
  • Stay current with all sales processes, systems, products, policies, and general knowledge by attending all provided training, reviewing all agent resources and materials.
Requirements:
  • Previous experience in a sales or sales quality role required.
  • A clear understanding of what vital behaviors drive sales performance.
  • Excellent verbal and written communication skills demonstrating a high level of diplomacy.
  • High degree of organization, detail-oriented, and time management skills.
  • Demonstrated ability to articulate and deliver feedback effectively.
  • Ability to learn quickly and adapt rapidly to change.
What We Offer:
  • We provide three work environment scenarios, allowing you to choose the best fit for your work style.
  • Work-life balance is essential to us, and we offer a generous vacation policy to ensure you have time to recharge.
  • We celebrate diversity and inclusion, fostering a culture of belonging where everyone feels valued and respected.
  • We offer excellent health insurance options, a 401(k) matching program, and tuition reimbursement to support your growth and well-being.


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