Functional Analyst

2 months ago

Montreal, Quebec, Canada CB Canada Full time

Job Title: Functional Analyst

Job Type: Contract

Company: CB Canada

Location: Remote

Job Description:

Job Summary:

We are seeking a highly skilled Functional Analyst to join our team at CB Canada. As a Functional Analyst, you will be responsible for developing and providing functional and technical expertise for our dealer vehicle service, diagnostics, connectivity, and feedback systems.

Key Responsibilities:

  • Develop and provide functional and technical expertise for dealer vehicle service, diagnostics, connectivity, and feedback systems.
  • Develop collaborative working relationships with key business partners, solution architects, technology, and business teams.
  • Own the application lifecycle management (projects, continuous improvement, and support as required).
  • Work closely with the extended solution delivery team to ensure applications continue to meet current and future functional and technical business needs.
  • Assist in the development of functional and application documentation, training materials, standards, and best practices.
  • Ownership of Application Runbook, working closely with Solution Architects and Partners.
  • Acquire and share knowledge of emerging business needs, technology, and solutions to help improve operations.
  • Support and optimize organizational change management and technical change control functions.
  • Have fun, develop, and position yourself and your team for long-term success and growth.

Mandatory Skills:

  • Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other relevant subject areas.
  • 5+ years' experience in full application life-cycle implementation and sustainment, working in Cloud, SaaS, and on-premise environments.
  • Ability to effectively collaborate with both business and technical stakeholders and team members.
  • Good understanding or ability to learn OEM Vehicle Manufacturer and Dealer After-Sales Service processes and systems.
  • XML, SQL, API, and integration experience, as well as knowledge of ODX and OTX authoring systems and support is an asset.
  • Strong teamwork, analytical, and problem-solving skills.
  • A desire to learn and support business operations with new technology and solutions.
  • Strong communication and collaboration skills, capable of building relationships across multiple levels of IT, solution partners, and business operations.
  • Specific experience with vehicle diagnostic, data collection, and OTA (Over-the-air) related technologies would be a definite asset.
  • Fluent in both English and French is an asset (written and oral English is an asset).
  • The ability and desire to do what needs to be done, when it needs to be done, and have fun.

Assignment Length: 4-month contract – renewable

Start Date: Immediately

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