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Electrical Vehicle Service Technician IV
2 months ago
Rivian is a pioneering company dedicated to creating a sustainable future through the development of innovative, emissions-free Electric Adventure Vehicles. Our mission is to empower individuals to explore the world while minimizing our impact on the environment.
We are a dynamic team of innovators, engineers, and problem-solvers who share a passion for adventure and a commitment to protecting the planet for future generations. Our diverse backgrounds and expertise come together to drive our vision forward.
Job SummaryThe Field Service Technician IV will play a critical role in delivering exceptional customer experiences at our service locations. This individual will possess a unique blend of technical expertise and interpersonal skills, enabling them to provide top-notch service to our customers. If you are a motivated, resourceful, and effective communicator with a passion for adventure, we encourage you to apply.
Key Responsibilities- Support pre-production vehicle builds by collaborating with cross-functional teams to ensure seamless execution.
- Travel to various locations to provide on-site support as needed, including production plants.
- Operate remotely until local service centers are established, if applicable.
- Follow Rivian's repair procedures with precision and attention to detail, prioritizing quality and safety.
- Perform complex diagnoses, repairs, installations, and inspections on vehicles, leveraging technical expertise and problem-solving skills.
- Conduct thorough road tests to verify the quality of repairs.
- Manage parts operations, including ordering, receiving, shipping, and inventory management.
- Stay up-to-date with the latest technical skills and required training to maintain expertise.
- Support campaigns and containment initiatives to ensure effective issue resolution.
- Accurately document repairs completed and in progress, maintaining high-quality work and efficiency.
- Collaborate with a team-oriented attitude and adapt to changing circumstances in a dynamic environment.
- Provide exceptional service support to the field, contributing to the success of the Service organization.
- Communicate effectively with customers and internal partners, demonstrating a high level of professionalism in a customer-facing environment.
- Additional plant support, including travel, may be required based on business needs.
- High School Diploma or equivalent preferred.
- Graduation from an accredited automotive repair school preferred.
- Experience in leadership, mentorship, and influencing a team preferred.
- 5 or more years of automotive experience preferred.
- 3 or more years of experience working on vehicle high voltage systems and HV diagnostic work preferred.
- Proficiency in navigating a laptop or computer in a Windows or Mac environment.
- Experience using test tools (PICO-Scope, PCAN, KavaserMemorator, breakout box, etc.).
- Extensive experience in bumper-to-bumper diagnosis and repair.
- Ability to drive a non-commercial truck and trailer preferred.
- Ability to travel up to 75% of the time, or as needed.
- Valid driver's license and a clean driving record required.
- No driving-related suspensions or revocation of Driver License within a 3-5 year period.
- Parts department and billing experience preferred.
- Experience using a work order management system, including repair documentation.
- Experience working in start-up environments preferred.
- Ability to remain positive in challenging situations.
- Strong organizational and time management skills, with attention to detail.
- Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
- Ability to read and speak fluent English.
- Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.
- Minimum age of 21.
- Availability for a regular schedule of a minimum 40 hours a week, including weekends and holidays, according to business needs. Shifts may include evening, overnight, or early morning hours.
- Ability to properly document repairs completed and in process.
