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Personal Care Specialist

2 months ago

Barrie, Ontario, Canada Cencora Full time
About Cencora

Cencora is a leading healthcare company dedicated to creating healthier futures for individuals and animals. Our team members are the heart of our organization, and we are committed to providing a supportive and inclusive work environment.

Job Summary

We are seeking a highly skilled and motivated Personal Care Specialist to join our team. As a Personal Care Specialist, you will be responsible for providing exceptional customer service and support to patients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Serve as the primary point of contact for patients, providing timely and effective support and guidance.
  • Collaborate with cross-functional teams to coordinate patient services and ensure seamless delivery of care.
  • Develop and maintain strong relationships with patients, insurance companies, and healthcare professionals to optimize reimbursement support.
  • Manage patient prescriptions, including initial and renewal coordination, to ensure timely and continuous access to therapy.
  • Identify and report adverse events, ensuring patient safety and well-being.
  • Perform other duties as assigned to support the success of our team.
Requirements
  • Post-secondary or Associate degree program and/or equivalent combination of experience and education.
  • Bilingualism (English/French) is an asset, particularly for the province of Quebec.
  • Experience in customer service, preferably in a healthcare or pharmaceutical setting.
  • Strong analytical and organizational skills, with ability to manage multiple tasks and priorities.
  • Excellent communication and interpersonal skills, with ability to work effectively in a remote setting.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to adapt to change and ambiguity, with a strong sense of urgency and attention to detail.
What We Offer

Cencora provides a comprehensive suite of benefits and resources to support the physical, emotional, financial, and social well-being of our team members. These include:

  • Medical, dental, and vision care.
  • Comprehensive benefits package, including life insurance and disability coverage.
  • Flexible work arrangements, including remote work options.
  • Professional development opportunities, including training programs and mentorship.
  • Employee resource groups and volunteer activities.
Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.