Automotive Receptionist

3 days ago

Barrie, Ontario, Canada Zenetec Collision Full time
Front Office Administrator

We are seeking a highly organized and customer-focused individual to join our team as a Front Office Administrator at Zenetec Collision. As the first point of contact for our customers, you will play a vital role in ensuring their satisfaction and loyalty.

Key Responsibilities:
  1. Welcome customers with a positive attitude and provide top-notch customer service
  2. Build trust and rapport with customers and maintain long-term relationships
  3. Schedule appointments for vehicle estimates, repairs, and follow-ups
  4. Manage customer accounts, records, and documents
  5. Handle incoming phone calls and emails from customers and vendors
  6. Receive and organize parts deliveries
  7. Work in a fast-paced environment and juggle multiple tasks
  8. Use the right tools and methods to provide accurate and complete information
Requirements:
  1. Experience in Front Office Administration and/or Customer Support
  2. Customer-oriented mindset and experience in retail, sales, service, or hospitality
  3. Dependability, reliability, and attention to detail
  4. Strong phone and listening skills
  5. Organization, problem-solving, and time-management skills
  6. Computer literacy and proficiency in software applications
  7. High school diploma or equivalent
  8. Familiarity with automotive repair processes and terminology (an asset)
  9. Valid G driver's license and clean driving record
What We Offer:
  1. Full-time work (closed Sundays)
  2. Paid training and personal growth opportunities
  3. Group benefits (full-time)
  4. Positive and supportive work environment
  5. Management that appreciates your drive, skills, and abilities
  6. A chance to make a difference in a successful, local business

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

We thank all interested candidates, but only those selected for an interview will be contacted.

Zenetec Collision is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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