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Service Delivery Manager

2 months ago

Yellowknife, Northwest Territories, Canada Staples Full time

**About Us**

At Staples, we're committed to delivering exceptional customer experiences and driving business results through our services.

**Job Summary**

We're seeking a highly skilled Service Delivery Manager to lead our services team and drive business growth in the store solutionshop, including cash, solutionshop, and technology services.

**Key Responsibilities**

  • **Achieve Business Results**: Drive sales growth in the services area, manage department productivity, and maximize cash support to associates.
  • **Operational Excellence**: Lead, coach, and manage the operational excellence and store standards for your departments.
  • **Customer Experience**: Provide exceptional customer experiences, ensure general cleanliness, and support asset protection initiatives.
  • **Team Management**: Attract, train, and develop associates to be dynamic, inspiring partners in all areas of the business.

**Requirements**

  • 3 years of Retail or Services Management experience (or any other sector focused on customer experience).
  • Proven track record of achieving customer service excellence and sales results.
  • Health and Dental benefits.
  • Performance bonuses.

**What We Offer**

A moderate amount of physical effort and operation of equipment/machinery is required to execute our merchandising standards and to maximize our customer experience.

We'll also ask you to work a variety of shifts, including evenings and weekends.

**Staples is an Equal Opportunity Employer**

We're committed to diversity and inclusion and encourage applications from all qualified candidates, including those with disabilities.

We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process.