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Technical Consultant

2 months ago

Montreal, Quebec, Canada ServiceNow Full time
About the Role

We are seeking a highly skilled Technical Consultant to join our team at ServiceNow. As a Technical Consultant, you will play a critical role in helping our customers unlock business value and accelerate their digital transformation journey on the Now Platform.

Key Responsibilities
  • Present and deliver technical accelerators to large enterprise customers remotely
  • Prepare all client-facing and internal deliverables that are technology-related
  • Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members
  • Participate in the development of new offerings for our technical accelerator portfolio
  • Engage with customers' requests in Impact including scoping of the level of effort as part of technical accelerator recommendations
  • Demonstrate the product, both standard and tailored to customer needs
  • Responsible for understanding customer's business and technical needs and relating them to the Impact products
  • Develop and maintain strong working relationships with global Impact team members
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Mentor resources and peer review development work
  • Help customers unlock business value and improve the adoption of the ServiceNow products
  • Deliver our portfolio of technical accelerators remotely to Impact customers
  • Act as the ServiceNow subject matter expert and share ServiceNow best practices, innovations, and capabilities to help customers achieve their goals
  • Contributes to net new accelerator innovation and continuous improvement efforts
Requirements
  • Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
  • Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies
  • Experience with ITOM/ITAM
  • Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics products
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment
  • Experience working with Agile methodologies
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders
  • Prepared to study for, obtain and maintain ServiceNow certifications
  • Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories
  • Loves to win as a team and work efficiently in a collaborative environment
  • A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging
  • Have a hungry and humble mindset; and proactively seek help when challenges arise