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Team Leader at Tim Horton's

2 months ago


Halifax, Nova Scotia, Canada Aramark Full time

Position Overview

Aramark Canada is on the lookout for dedicated Team Leaders to enhance the experience at Tim Horton's. Reporting to the Supervisor, the Team Leader plays a pivotal role in delivering exceptional customer service, crafting quality beverages and food items, ensuring a welcoming store atmosphere, and guiding team members effectively.

Key Responsibilities
  • Deliver high-quality beverages, whole bean products, and food items consistently by following established recipes and presentation guidelines.
  • Prepare food items made to order with precision and care.
  • Adhere to operational policies and procedures, including cash handling and safety protocols, to maintain a secure environment for all team members during shifts.
  • Support fellow team members as needed to foster a collaborative work environment.
  • Handle light cash management tasks, including processing transactions, counting cash, and participating in cash audits.
  • Maintain regular attendance and punctuality to ensure smooth operations.
  • Keep the work area clean and organized at all times; manage waste effectively.
  • Perform additional duties as assigned to support team objectives.
  • Ensure that courteous and quality customer service is provided to every guest.
  • May operate cooking equipment such as grills, fryers, and ovens.
  • Engage in food preparation, including the merchandising of food stations and service.
  • Consistently clean and sanitize the surrounding work area to uphold hygiene standards.
  • Restock shelves, refrigerators, and preparation stations as necessary.
  • Comply with all Aramark and franchise policies and procedures.
  • Assist the Supervisor in adjusting team schedules based on staffing needs.
  • Facilitate team meetings to discuss safety updates, events, and important information.
  • Undertake other job-related tasks as required.
Qualifications
  • Minimum of 1 year of experience in the food service industry is required.
  • At least 2 years of experience in a leadership capacity is necessary.
  • Outstanding customer service skills are essential.
  • Proficient in effective verbal and written communication.
  • Ability to work both independently and collaboratively within a team.
  • Flexibility to work evenings and weekends as needed.

This position is part of a union with SEIU Local 2. Aramark provides a comprehensive benefits package, employee meal options, complimentary uniforms, and various incentives.

Aramark Canada Ltd. is committed to equal opportunity employment. Accommodations for individuals with disabilities are available upon request.


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