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Store Experience Manager

2 months ago


London, Ontario, Canada SEPHORA Full time

About the Role:

As a Store Experience Manager at Sephora, you will be responsible for overseeing the client experience and all services, classes, and events in a specific store location. This role involves managing various aspects of the client experience, including client service, sales floor standards, and team leadership. You will also be accountable for the development of beauty advisors and senior artistry and skincare roles.

Key Responsibilities:

  • Developing your team by providing training and guidance to ensure they have the skills and knowledge needed to deliver exceptional client experiences.
  • Managing the daily operations at the Beauty, Skin, and Fragrance Studio, ensuring that coordinators are adequately trained to effectively manage the studio and drive services on a day-to-day basis.
  • Embracing innovation by ensuring beauty advisors are trained to leverage technology innovations within services, assisting clients to provide an elevated in-store experience.
  • Managing the Services online reservation system, including publishing beauty advisors' availability and class dates and times, ensuring staffing levels are adequate to support a smooth flow of clients receiving services.
  • Executing beauty advisors' training for all new hires as well as for existing team members, facilitating orientation and selling model training sessions whenever possible.
  • Supporting the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standards, keeping the sales floor neat, clean, and organized at all times.
  • Ensuring all beauty advisors are properly engaging with store brands, providing feedback on brand training effectiveness when possible.

Requirements:

  • Two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
  • Excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

About Sephora:

Sepora is a leading beauty retailer that is passionate about finding and sharing beauty in the world. We are committed to providing an outstanding client experience and investing in our employees' growth and development. We believe in equal opportunity and strive to create an inclusive and diverse work environment.