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Service Delivery Manager

2 months ago

Vaughan, Ontario, Canada ADR Freight Inc. Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at ADR Freight Inc. as a key member of our operations team.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the work of customer service representatives to ensure efficient and effective service delivery.
    • Assign and review tasks to ensure timely completion and high-quality results.
  • Operations Management
    • Oversee the maintenance and operation of computer systems, equipment, and machinery to ensure business continuity and customer satisfaction.
    • Coordinate the requisitioning of materials and supplies to support business operations.
    • Organize and maintain inventory to ensure efficient use of resources.
  • Customer Service
    • Perform tasks similar to those of customer service representatives to ensure a deep understanding of customer needs and expectations.
  • Work Environment
    • Work in a fast-paced environment with tight deadlines and high pressure to deliver results.
    • Collaborate with team members to achieve common goals and objectives.
  • Personal Qualities
    • Demonstrate accuracy, attention to detail, and a client-focused approach to work.
    • Exhibit dependability, efficiency, and reliability in all aspects of the job.
  • Benefits
    • Enjoy a permanent work arrangement with 35 hours of work per week.
    • Take advantage of parking available on site.